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HPSS Services Offering from IBM
High Performance StorageThe High Performance Storage System is a Services Offering from IBM Global Services - Federal (Houston, Texas). A Statement of Work and License Agreement define the HPSS services and software provided by IBM. The contract documents are a Statement of Work and a License Agreement.

Services Offered Description
Standard services offering for a single HPSS instance* for new customers in the first year.

The computer operating system platforms, tape and library devices that are supported in the standard offering are listed in the HPSS Technology section.

During the first year for new customers, IBM provides the following services:
  • Assistance with storage system engineering and requirements analysis,
  • Assistance with installation of prerequisite software,
  • Installation of HPSS software,
  • Configuration and tuning of HPSS,
  • Assistance with pre-production testing of the storage system.
  • Review of the HPSS system prior to putting it into production,
  • Ongoing technical support of HPSS.
An overview of these services is provided in the "HPSS Support Services from IBM."
Standard services offering for a single HPSS instance* for existing customers (second and subsequent years) During the second and subsequent years for existing customers, IBM provides the following services:
  • Assistance with problem resolution,
  • Planning for storage system upgrades,
  • Assistance with changing the HPSS configuration (new devices, classes of service, storage classes, movers, etc.),
  • Periodic program reviews,
  • HPSS software patches
  • New HPSS software releases
Extensions to the standard offering. Currently available extensions to the standard offering include:
Special Services Special arrangements can be made to obtain services that are not currently part of the Standard or Extended Services Offering. IBM is able to supply the following services as part of a "special bid" arrangement:
  • 24X7 support for problem resolution.
  • Additional production instances of HPSS for a customer.
  • Extended onsite support of HPSS.
  • Support of PFTP and/or HPSS client API on platforms other than those on the "Multi-platform Capability for HPSS User Interface Clients" list.
  • Support of HPSS movers on SGI IRIX and Compaq Tru64 UNIX platforms.
  • Support for tape drives and libraries that are not currently part of the HPSS offering.

HPSS System* A single HPSS instance is a single HPSS system with a single Storage System Manager component deployed such that all HPSS components except clients are deployed at one physical customer location. An instance may include any number of computers running HPSS servers, movers, and other components.

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HPSS for GPFS
What's New?
HPSS at SC13 - SC13 is the 2013 international conference for high performance computing, networking, storage and analysis. SC13 will be in Denver, Colorado, from November 18th through 21st - Learn More. Come visit the HPSS folks at the IBM booth and schedule an HPSS briefing at the IBM Executive Briefing Center

2013 HPSS Users Forum - The 2013 HPSS Users Forum (HUF) will be hosted by the National Center for Atmospheric Research (NCAR), in Boulder, Colorado. The conference will run from November 4th - 7th. For more information and registration.

HPSS @ SEG13 - SEG13 is the 2013 annual meeting for the Society of Exploration Geophysics International Exposition. SEG13 will bring together all of the major companies involved in oil, gas, and mineral exploration, and new areas of civil engineering, environmental and archaeology. The conference will be held at the George R. Brown Convention Center in Houston, Texas, from September 22nd through 25th - Learn More. Come visit the HPSS folks at the IBM booth and schedule an HPSS briefing.

2013 HPSS Training - The next HPSS System Administration course from September 23rd - 27th. For more information and registration.

NCSA in production with RAIT - A massive 380 petabyte HPSS system was successfully deployed. -- the world's largest automated near-line data repository for open science. Learn more from NCSA, and HPCwire. The new HPSS system went into production using HPSS Redundant Array of Independent Tapes (RAIT) tiers, which is similar to RAID, providing redundancy for a tape stripe. RAIT allows HPSS customers to meet their performance and redundancy requirements without doubling their tape cost. Learn more about RAIT.

HPSS VFS for RHEL 6 is available - HPSS Virtual File System (VFS) allows a computer to use the UNIX mount command to mount the HPSS name space, much like NFS is mounted. Learn more about VFS.

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