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HPSS Services Offering from IBM
High Performance StorageThe High Performance Storage System is a Services Offering from IBM Global Services - Federal (Houston, Texas). A Statement of Work and License Agreement define the HPSS services and software provided by IBM. The contract documents are a Statement of Work and a License Agreement.

Services Offered Description
Standard services offering for a single HPSS instance* for new customers in the first year.

The computer operating system platforms, tape and library devices that are supported in the standard offering are listed in the HPSS Technology section.

During the first year for new customers, IBM provides the following services:
  • Assistance with storage system engineering and requirements analysis,
  • Assistance with installation of prerequisite software,
  • Installation of HPSS software,
  • Configuration and tuning of HPSS,
  • Assistance with pre-production testing of the storage system.
  • Review of the HPSS system prior to putting it into production,
  • Ongoing technical support of HPSS.
An overview of these services is provided in the "HPSS Support Services from IBM."
Standard services offering for a single HPSS instance* for existing customers (second and subsequent years) During the second and subsequent years for existing customers, IBM provides the following services:
  • Assistance with problem resolution,
  • Planning for storage system upgrades,
  • Assistance with changing the HPSS configuration (new devices, classes of service, storage classes, movers, etc.),
  • Periodic program reviews,
  • HPSS software patches
  • New HPSS software releases
Extensions to the standard offering. Currently available extensions to the standard offering include:
Special Services Special arrangements can be made to obtain services that are not currently part of the Standard or Extended Services Offering. IBM is able to supply the following services as part of a "special bid" arrangement:
  • 24X7 support for problem resolution.
  • Additional production instances of HPSS for a customer.
  • Extended onsite support of HPSS.
  • Support of PFTP and/or HPSS client API on platforms other than those on the "Multi-platform Capability for HPSS User Interface Clients" list.
  • Support of HPSS movers on SGI IRIX and Compaq Tru64 UNIX platforms.
  • Support for tape drives and libraries that are not currently part of the HPSS offering.

HPSS System* A single HPSS instance is a single HPSS system with a single Storage System Manager component deployed such that all HPSS components except clients are deployed at one physical customer location. An instance may include any number of computers running HPSS servers, movers, and other components.

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HPSS for GPFS
What's New?
HPSS @ SC15 - SC15 is the 2015 international conference for high performance computing, networking, storage and analysis. SC15 will be in Austin, Texas, from November 16th through 19th - Learn More. Come visit the HPSS folks at the IBM booth and schedule an HPSS briefing at the IBM Executive Briefing Center

Swift On HPSS - OpenStack Swift Object Server implementation enables objects created using the Swift API to be accessed by name in HPSS - /account name/container name/object name. Legacy HPSS files can be accessed using the Swift API. Contact us for more information.

2015 HPSS Users Forum - The HPSS User Forum 2015 will be hosted by SciNet in Toronto, Canada from Monday, September 28 through Friday, October 2. For more information.

HPSS @ ISC15 - ISC15 is the 2015 International Supercomputing Conference for high performance computing, networking, storage and analysis. ISC15 will be in Frankfurt, Germany, from July 12th through 16th - Learn More. Come visit the HPSS folks at the IBM booth and schedule an HPSS briefing at the IBM Executive Briefing Center

2015 HPSS Training - The next HPSS System Administration course from August 24th - 28th. For more information and registration.

HPSS @ MSST 2015 - MSST 2015 is the 31st International Conference on Massive Storage Systems and Technology. This year's theme is Media Wars: Disk versus FLASH in the Struggle for Capacity and Performance. Learn More

NCSA in production with RAIT - A massive 380 petabyte HPSS system was successfully deployed. -- the world’s largest automated near-line data repository for open science. Learn more from NCSA, and HPCwire. The new HPSS system went into production using HPSS Redundant Array of Independent Tapes (RAIT) tiers, which is similar to RAID, providing redundancy for a tape stripe. RAIT allows HPSS customers to meet their performance and redundancy requirements without doubling their tape cost. Learn more about RAIT.

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